Privacy Policy
General
This Privacy Policy governs the processing of personal information of users and customers. ENGLISH GURU LLC (hereinafter referred to as "English Guru") is the owner of the website and is responsible for the data collected through this website. Use of this website implies acceptance of this Privacy Policy.
Information We Collect
In order to serve you best, we collect some personal information about you. "Personal Information" is information about you that can identify you. Currently, we collect personal information via email and forms on our website. The personal information we collect about you may include:
2.1 Information You Provide Directly to Us
We may collect information you provide to us directly through the following channels:
Your name, surname, phone number, email and IP address
- For example, when you create an account or use the educational services we offer,
- When you participate in surveys or fill out our forms,
- When you request information about our services; for example, when you ask questions about our educational services,
- When you purchase or use our services; for example, when you communicate with a tutor or student via our Services,
- When you subscribe to newsletters,
- When you register for contests or promotions,
- When you request support and/or technical assistance,
- When you transfer user content or other information to us, and
- Through any other communication you have with us.
The information you directly provide to us may relate to you or others, and may include (but is not limited to):
- We may collect information from you when you register to open an account with us. This information may include your name, username, email address, profile picture, display name, password, date of birth, address, gender, and other information you provide.
- Payment information such as payment card number, expiration date, billing address, and payment account name may be collected from you by us or our service providers.
- We may collect demographic information such as your country of residence, time zone, and language(s) spoken.
- We keep records of video and chat sessions when you use our Services to communicate with a tutor or student. We may use such records for internal business purposes, including tutor evaluation, tutor training, dispute resolution, and improvement of our Services.
- We also collect additional content and information that you voluntarily provide to us. These include content provided when you respond to surveys, use the classroom whiteboard, and communicate with us via the Services or email.
You are not obligated to provide such information to us, but failure to provide requested information may result in certain features of the Services becoming inaccessible or unavailable.
2.2 Information We Collect Automatically
When you use our Services, we automatically collect the following types of information:
- eriÅŸilen sayfalar ve dosyalar
How We Use the Information We Collect
We use your information for business and commercial purposes such as:
- To deliver Services to you, including registering your account, facilitating lessons, and directing transactions,
- To respond to your inquiries or questions, including providing support and troubleshooting assistance,
- To communicate with you about your account, your inquiries, our company, and related news, as well as sending you promotional emails, surveys, newsletters, or notifications,
- To manage and remember your preferences and customize the Services,
- To analyze and improve the Services or any other products and services we provide,
- To manage surveys, sweepstakes, promotions, or contests,
- To improve our advertising and marketing; for example, recommending products or services that may be of interest to you,
- To verify your identity,
- To comply with our legal obligations or act as permitted by law,
- To protect the safety and/or integrity of our users, employees, third parties, the public, and/or our Services,
- To prevent fraud and enforce our legal provisions, and
- To administer the Services and troubleshoot issues related to the Services.
We may combine the information we collect from you through the Services with information we receive from affiliated entities, unaffiliated third parties, and data obtained from other products or services we provide.
We may aggregate and/or de-identify information collected through the Services. We may use de-identified or aggregated data for any purpose, including research and marketing purposes, and we may also share such data with any third parties, including advertisers, promotional partners, sponsors, event supporters, and/or others.
Online Analytics and Advertising
4.1. Online Analytics
We may use third-party web analytics services on the Services, such as Google Analytics services. These service providers use the type of technology described in the "Information We Collect Automatically" section above to analyze how users use the Services, including recording the third-party website from which our site was accessed. Information collected by this technology will be disclosed to or directly collected by these service providers, who use this information to evaluate your usage of the Services. We also use Google Analytics for specific purposes related to advertising, as described in the next section. To prevent Google Analytics from using your information for analytics purposes, you can install the Google Analytics Opt-Out Browser Add-on.
4.2. Advertising
We may allow other third parties (e.g., ad networks and ad servers like Google Analytics) to access their own cookies or other tracking technologies on your computer, mobile phone, or other device that you use to access the Services. We do not have access to the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device by unaffiliated third-party advertising technologies, ad servers, ad networks, or any other unaffiliated third parties.
Security of Your Information
We implement security measures to protect your information. It is important that you protect and maintain the security of your account information, and you should notify us immediately if you discover unauthorized use of your account. Please remember that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us.
Third-Party Websites
Our Services may provide links to third-party websites from companies other than English Guru, such as relevant online resources, our partners’ websites, and other third-party websites. We are not responsible for the privacy practices or content of such other websites. If you have any questions about how these other websites use your information, you should review their policies and contact them directly. We are not responsible for the actions of third parties.
Data Transfer
Your User information collected through the Service may be stored and processed in the United States or any other country in which English Guru or its subsidiaries, affiliates, or service providers maintain facilities.
Your Rights
If you do not want us to share your personal information with our partners for marketing purposes, or if you prefer that we not contact you in certain ways, you can opt out of our contact list by sending an email to info@englishguru.com.
Changes to Our Privacy Policy
We may update this Policy from time to time. If we make material changes to our Policy, we will notify you and other users as required by law. By continuing to use our Services, you agree to be bound by any changes or revisions made to this Privacy Policy.
Contact
For your questions and suggestions regarding the Privacy Policy, you can send an email to info@englishguru.com.