All the lesson materials you need are provided by our instructors.

English Guru supports Google Chrome. However, you can also try Chromium-based Microsoft Edge and Opera browsers.

Yes, of course. You can use your English Guru account on any device. Regardless of the device you use, all your information will be presented to you. Your reservations, lesson history, messages, and everything else will be synchronized.

Yes. You need to change both the time zone setting on your computer and the time zone setting on your English Guru profile page.

Yes, but these processes can only be done at the beginning of the course. After purchasing a package and starting your subscription, you can freeze your package or upgrade to a higher one during the early periods of the course. Towards the end of the course, these processes are systematically restricted. Therefore, we recommend planning changes early. Additionally, your automatic renewal will be automatically canceled when you freeze your package.

Your daily minutes must be used every day. If you don't use your daily minutes, they do not roll over to the next day. New minutes are loaded the next day. You can use your weekly minutes until 03:00 on the night connecting Sunday to Monday. Unused weekly minutes are not transferred to the following week or month.

• Your weekly lesson rights are renewed at 03:00 on the night connecting Sunday to Monday.
• Your daily lesson minutes are renewed every night at 03:00.
• After you start using your daily lesson minutes, you must complete them within the same day. Remaining minutes are reset at 03:00.
• Lessons can be held at any desired day and time until 03:00 on the night connecting Sunday to Monday. For example, if you have a subscription that can be used 5 days a week, you can have lessons on 5 different days of the week.
• Daily lesson rights cannot be combined. You can use one lesson right per day.
• Daily minutes that you started using but did not finish within the same day are not transferred to the next day, and unused lesson rights are not transferred to the following week.
• When your lesson rights under the subscription are exhausted, extra minutes can be loaded from the account menu. If you have lesson rights available, these will be used first. When you make a reservation with all your weekly lesson rights, you can use extra minutes to make an extra reservation. In this case, your minutes decrease and are blocked for the reserved lesson.

Yes. If you do not turn off the renewal option, your subscription package will automatically renew. To cancel automatic renewal and prevent unwanted payments, you can turn off automatic renewal from your user account! Subscriptions do not renew for 1-month packages and installment sales.

Our system calculates each month as at least 30 days, not as 4 weeks or 28 days. In other words, the day you purchase your subscription does not affect the total number of your lesson rights. A subscription purchased on Monday provides the same number of lesson rights as one purchased on Sunday.

To explain with examples;
If you bought a subscription on Wednesday that you can use 5 days a week, you should have your lessons on Wednesday, Thursday, Friday, Saturday, and Sunday. If you bought the same subscription on Saturday, you must have two lessons on Saturday and Sunday, and your remaining 3 lesson rights are available at the end of your subscription.
If you bought a subscription on Sunday, you must use your first lesson right on that day, and your remaining lesson rights are similarly available at the end of your subscription.

The validity period is until the subscription end date. When your subscription is renewed, your existing gift minutes are transferred to the new package.

If you want to make a reservation with a specific instructor, open the instructor's profile. Then select the date, time, and lesson duration you want. Click the 'Reserve' button. A reservation information email will be sent to the relevant instructor automatically.

Yes, you can. If you cannot attend the lesson, please respect your instructor's time and cancel at least 2 hours in advance.

If you do not cancel your reservation in advance and do not attend the lesson, your minutes will not be transferred to the next day.

When the reservation time arrives, you must call your instructor. Your instructor will automatically be online when the reservation time arrives.

To have lessons with the same instructors consistently, add them to your favorites by clicking the heart icon. You will receive an email as soon as your favorite instructor opens their calendar, and you can make a reservation quickly.

We record every lesson on English Guru so you can monitor your progress. Our students' privacy is very important to us. We never use either instructor or student videos in advertisements or publicly without permission. You can be sure that your video recordings are safe in our system.

Yes, you can share them.

Yes, you can. Press the camera icon to turn off the camera. After turning it off, you will still be able to see your instructor in the lesson, but your instructor will not be able to see you.

Yes, of course. You can download your video recordings by going to the Lesson Recordings tab on English Guru.

Yes. Lesson recordings will remain saved in your account even if your subscription ends.

All you need to do is go to our subscription page, choose the package you want, and press the 'Buy' button. You will then be redirected to our payment page and asked to fill in your information. You can make your payments using a credit card. Payment via EFT or wire transfer is not possible.

In installment payments, the entire amount is not blocked from your card. Installment amounts are deducted from your card in monthly periods.

Before purchasing, you can enter your promo code in the box below the credit card information and then press the 'Apply' button.

English Guru never stores or records customers' credit card information. English Guru uses third-party payment service providers like Stripe Inc. Users' credit card transactions are redirected to Stripe Inc.